Privacy Policy

3 Peaks Roofing ("3 Peaks," "we," "us") provides residential and commercial roofing services in the Louisville, Kentucky area. This policy explains what information we collect through 3peaksroofing.com and when you contact us, how we use it, and the choices you have.

 

Information we collect

Information you give us. When you request an estimate, schedule an inspection, call, text or email us, we collect what you provide. That can include:

• your name, email address and phone number

• the service you're interested in, and the address of the property

• any details or photos you share about your roof or project

Information collected automatically. Our website is hosted by Wix. Like most websites, it automatically receives basic technical information when you visit, such as:

• your IP address and browser type

• the pages you view and the referring website

Wix uses cookies and similar technologies that are needed for the site to work, plus basic site statistics. We do not use third-party advertising or tracking pixels on this website.

 

How we use your information

We use your information to:

• respond to your inquiry, prepare estimates and schedule inspections or work

• communicate with you about your project by phone, text message or email

• send appointment reminders and follow-ups about the services you asked about

• help with insurance claims when you ask us to

• keep business records, and meet legal, tax and accounting obligations

• improve our website and services

 

Text messaging (SMS)

If you give us your mobile number, you agree that 3 Peaks Roofing may send you text messages about your inquiry, estimate, appointments and project. Messages may be sent using automated technology.

• Message frequency varies.

• Message and data rates may apply.

• Reply STOP at any time to opt out. Reply HELP for help, or call us at 502-864-7663.

• Consent to receive texts is not a condition of purchasing any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that send messages on our behalf.

 

How we share information

We do not sell your personal information.

We share it only with service providers that help us run our business, and only as needed for them to do so. These include:

• our website host (Wix)

• our customer communication and scheduling platform (which sends our texts and emails)

• payment processors

When you ask us to, we may also share project information with your insurance company or adjuster.

If you apply for financing, you'll do so with the financing provider, and its own privacy policy applies.

We may also disclose information if the law requires it, or to protect our rights, our customers or the public.

 

How long we keep it

We keep your information for as long as we need it to provide our services and follow up on your project, plus any longer period required for warranty, tax, legal or accounting purposes.

 

Security

We use reasonable safeguards to protect your information. No website or transmission over the internet is completely secure, though, so we can't guarantee absolute security.

 

Your choices

• Texts: reply STOP to any message.

• Emails: use the unsubscribe link in any marketing email.

• Access, correction or deletion: contact us using the details below to ask what information we hold about you, or to correct or delete it. Some records may need to be kept for legal or warranty reasons.

• Cookies: most browsers let you block or delete cookies. Some parts of the site may not work properly without them.

 

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

 

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

 

Contact us

3 Peaks Roofing

Louisville, Kentucky

Phone: 502-864-7663

Email: Dustin@3peaksroofing.com